FREE Shipping to USA

Warehouse: 10:00 to 18:00 (Sun-Fri)

ANSWERS TO YOUR QUESTIONS

General Questions

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed.

To make changes to your order, please reach out to support through the help desk.
Where do you ship?
We currently ship in the United-States and Canada.

For shipping outside of these countries, please reach out to our support.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 5-10 days
- Canada: 10-14 days

Payment Information

What payment methods do you accept?
You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal and Stripe. For other payment methods like Amazon Pay, Apple Pay, and Google Pay please contact us.

You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Order Tracking

How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Returns

Do you accept returns?
We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 4 days of the return or exchange request

To ask for a return, please contact our support.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Please note that returns are the responsibility of the buyer. You will be responsible for paying for your own shipping costs for exchanging or returning your item.
How long does a customer have to return an item?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued. Please note that payment processing is beyond our control and it may take up to 7-14 additional business days for the funds to be credited to your account used during checkout.

Please follow the return instructions carefully before returning any item to ensure timely credit or refund. Please do not ship to Jewelry Network, 2755 East Oakland Park Blvd, Fort Lauderdale FL 33306, United States.